Privacy policy

Selvestia operates this store and website, including all related information, content, and tools, as well as all associated features, products, and services, to provide you as a customer with a tailored shopping experience (the "Services"). Selvestia is powered by Shopify, which enables us to provide the Services to you. This privacy policy describes how we collect, use, and disclose your personal information when you use, visit, or make a purchase through the Services, or when you communicate with us in other ways. If there is a conflict between these terms and this privacy policy, this privacy policy governs with respect to the collection, processing, and disclosure of your personal information.

Please read this privacy policy carefully. By using and accessing the Services, you confirm that you have read this privacy policy and understand how your information is collected, used, and disclosed as described here.

Personal information we collect or process

When we use the term "personal information," we are referring to information that identifies you or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or anonymized so that it can no longer identify you.

We may collect or process the following categories of personal information:

  • Contact details: Name, address, billing address, shipping address, phone number, and email address.
  • Financial information: Credit card details, payment card details, account number, payment method, and payment confirmations.
  • Account information: Username, password, security questions, preferences, and settings.
  • Transaction information: Products you view, add to your cart, purchase, return, or exchange, as well as past transactions.
  • Communications with us: Information you share with us in connection with customer service or support.
  • Device information: Information about your device, browser, network connection, IP address, and other identifiers.
  • Usage information: How and when you use or navigate the Services.

Sources of personal information

We may collect personal information from:

  • Directly from you: When you create an account, make purchases, or contact us.
  • Automatically through the Services: Via cookies and similar technologies.
  • From service providers: When they process information on our behalf.
  • From partners or third parties.

How we use your personal information

We use your personal information to:

  • Provide, personalize, and improve the Services
  • Marketing and advertising
  • Security and fraud prevention
  • Communication with you and customer service
  • Legal purposes and compliance

How we disclose personal information

We may disclose your personal information:

  • To Shopify, vendors, and other service providers (payment, analytics, customer service, hosting, shipping).
  • To marketing partners for advertising.
  • When you consent or ask us to.
  • To business partners or within our group.
  • In connection with mergers, acquisitions, or bankruptcy.
  • When required by law.

Relationship with Shopify

Shopify hosts the Services and processes personal information to deliver and improve the Services. Information may be transferred to and processed in other countries.

Third-party websites and links

The Services may contain links to third-party websites. We are not responsible for their privacy practices or content.

Information about children

The Services are not intended for children, and we do not knowingly collect personal information about children under the age of majority.

Security and retention

No security measures are perfect. We retain your personal information only for as long as necessary to provide the Services or to meet legal requirements.

Your rights and choices

Depending on where you live, you may have the right to:

  • Access your personal information
  • Deletion of your information
  • Correction of inaccurate information
  • Data portability
  • Opt out of marketing communications

If you live in the European Economic Area or United Kingdom, you may also have the right to:

  • Object to processing
  • Restrict processing
  • Withdraw consent

Complaints

If you are dissatisfied with how we process your personal information, you can contact us or your local data protection authority.

International transfers

Your personal information may be transferred and processed outside your country of residence. When transferring outside the European Economic Area or United Kingdom, we use approved transfer mechanisms.

Changes to this privacy policy

We may update this privacy policy from time to time to reflect changes in our practices or the law. The updated version will be published on our website.